Privacy Policy

GDPR - (Data) Protection

Use of private information policy (GDPR)

Last updated: 10th February 2020


We respect the EU's General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won't find any complicated legal terms or long passages of unreadable text. We've no desire to trick you into agreeing to something you might later regret.

Our policy covers

  • Why we value your privacy
  • How we collect information
  • What information we hold
  • Where we store your information
  • What we use your information for
  • Who's responsible for your information at our company
  • Who has access to information about you
  • The steps we take to keep your information private
  • How to complain
  • Changes to the policy
  • Why we value your privacy

We value your privacy as much as we do our own, so we're committed to keeping your personal and business information safe. We're uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We'll never use your personal information for any reason other than why you gave it, and we'll never give anyone access to it unless we're forced to by law.

How we collect information

We make no use of cookies or scripts that were designed to track the websites you visit. We don't make any use of analytics or native social media ‘like' or ‘sharing' buttons which also build profiles of your internet activity. We are not interested in selling or sending on the information you provide to a third party, we are only interested in responding to and helping with enquiries.

We collect your email address when you contact us for a quote or query so we can respond.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

When you contact us by email or through our website, we collect your name, email address and phone number.

When you buy something from us, we collect your name, email address, phone number, and a delivery address.

If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

What we use your information for

We use your contact information to send you details of our products and services in response to a requested quote. We might also email or phone you about our products and services, but if you tell us not to, we won't get in touch again. We will use your information to send you invoices, statements, or reminders.

Who's responsible for your information at our company

James Chatwin, the business owner, is responsible for the security of your information. You can contact them by email at or by phone on 01733 245495 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team (well James) have access to everything you've provided.

The steps we take to keep your information private

The devices we use are are protected by a passcode or fingerprint access. These devices ask for authentication whenever they're started or after 15 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you've any reason to complain about the ways we handle your privacy, please contact James Chatwin by email at or by phone on 01733 245495.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

For any further questions or enquiries please email -